Thank the reviewer and mention a specific detail they raised
Never confirm private customer details such as health or account information
Move problems to a private channel with a named contact
Do not offer incentives in exchange for reviews or for changing or removing reviews; Google's policy prohibits both
Escalate legal threats or safety issues to the owner before replying
- [ ] Reply within a set time window
- [ ] Thank the reviewer and mention a specific detail they raised
- [ ] Never confirm private customer details such as health or account information
- [ ] Move problems to a private channel with a named contact
- [ ] Do not offer incentives in exchange for reviews or for changing or removing reviews; Google's policy prohibits both
- [ ] Escalate legal threats or safety issues to the owner before replying