Reviews sorted
| Review | Reviewer as shown | Date | Stars | Text | Owner facts | Mark |
|---|---|---|---|---|---|---|
| V1 | 'J. Marsh' | 2026-10-12 | 1 | 'Worst manager ever, I quit after two weeks and they still owe me.' | The owner reports Jordan Marsh worked here Aug to Sep 2026. | possible violation |
| V2 | 'Pat' | 2026-10-14 | 1 | 'Cold eggs and slow service.' | Busy Sunday, no record either way. | negative but no policy basis |
| V3 | 'Best Diner Deals' | 2026-10-15 | 1 | 'Go to Sunny Side Grill on 5th instead, way better!' | The owner reports the account name matches a promo page for Sunny Side Grill. | possible violation |
| V4 | 'Lee R.' | 2026-10-20 | 2 | 'Prices went up again.' | None. | no basis to report |
Policy basis
Google's contribution policy lists conflict of interest, including "current or former employment" and competitors.
| Review | Policy category | Line and fact it rests on |
|---|---|---|
| V1 | Conflict of interest (current or former employment) | "I quit after two weeks" plus the owner fact on employment |
| V3 | Conflict of interest (competitors) | "Go to Sunny Side Grill on 5th instead" plus the owner fact on the promo page |
V2 is negative but describes a visit; the owner has no record either way, so I see no policy basis. V4 has no owner fact and no policy signal in its text. Google says "Do not report a review just because" you disagree with it, so I do not suggest reporting V2 or V4.
Counts
| Mark | Reviews |
|---|---|
| possible violation | 2 |
| negative but no policy basis | 1 |
| no basis to report | 1 |
| Total reviews | 4 |
Report steps (held)
For V1 and V3, each HELD until you approve that review: 1. Open your Business Profile and go to Read reviews. 2. Find the review and click Report next to it. 3. Google's page says "Select the reason to flag the review"; pick the conflict of interest reason if it appears in the list on your screen (the exact list is not in my sources). 4. Send report. 5. Check status in the Reviews Management Tool. Google says if no violation is found "you can submit a one-time appeal".
Evidence note for your records (not sent anywhere): - V1: the owner reports the reviewer worked here Aug to Sep 2026. Keep the payroll or schedule record with the review date 2026-10-12. - V3: the owner reports the account name matches a promo page for Sunny Side Grill. Keep a screenshot of that page dated when you saw it.
Removal timing beyond "typically several days" is not confirmed in my sources, so I make no promise it will be removed.
Reply drafts
Drafts for approval; nothing is posted.
V2: "Thanks for telling us, Pat. We're sorry your eggs were cold and service was slow. [ADD: what you want to offer, if anything, and a contact line]"
V4: "Thanks for the feedback, Lee. [ADD: anything you want to say about pricing, from your own facts]"
Questions for you
- Do you want to reply publicly to V1 and V3 while the reports are reviewed, or leave them?
- Who should sign the replies, and what contact line goes in [ADD]?
Needs your decision
- Approve reporting V1 (HELD).
- Approve reporting V3 (HELD).
- Approve or edit reply drafts for V2 and V4, including the [ADD] placeholders.